:root{--blue-900:#0d2c6e;--blue-800:#0d47a1;--blue-700:#1558c0;--blue-600:#1a73e8;--blue-500:#2196f3;--blue-400:#42a5f5;--blue-100:#e3f2fd;--blue-50:#f0f7ff;--white:#fff;--gray-900:#1a1a2e;--gray-700:#374151;--gray-500:#6b7280;--gray-300:#d1d5db;--gray-100:#f3f4f6;--gray-50:#f9fafb;--green:#16a34a;--orange:#ea580c;--red:#dc2626;--shadow-sm:0 1px 3px rgba(26,115,232,.1),0 1px 2px rgba(26,115,232,.06);--shadow:0 4px 16px rgba(26,115,232,.12),0 2px 6px rgba(26,115,232,.08);--shadow-lg:0 20px 60px rgba(26,115,232,.18),0 8px 24px rgba(26,115,232,.12);--radius:12px;--radius-lg:20px;--font:'Inter',system-ui,sans-serif;--mono:'JetBrains Mono',monospace}
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{font-size:16px;scroll-behavior:smooth}
body{font-family:var(--font);background:linear-gradient(135deg,#f0f7ff 0%,#e8f0fe 40%,#f0f7ff 100%);min-height:100vh;color:var(--gray-900)}
.navbar{display:flex;align-items:center;justify-content:space-between;padding:0 32px;height:64px;background:var(--white);border-bottom:1px solid rgba(26,115,232,.1);box-shadow:0 2px 12px rgba(26,115,232,.08);position:sticky;top:0;z-index:100}
.nav-brand{display:flex;align-items:center;gap:12px}
.nav-logo{display:flex;align-items:center}
.nav-title-group{display:flex;flex-direction:column;line-height:1.2}
.nav-title{font-size:1.15rem;font-weight:800;color:var(--blue-800);letter-spacing:-.02em}
.nav-sub{font-size:.65rem;font-weight:500;color:var(--blue-600);letter-spacing:.06em;text-transform:uppercase}
.nav-links{display:flex;gap:4px}
.nav-links a{display:flex;align-items:center;gap:6px;color:var(--gray-500);text-decoration:none;padding:7px 14px;border-radius:8px;font-size:.88rem;font-weight:500;transition:all .15s}
.nav-links a:hover{color:var(--blue-600);background:var(--blue-50)}
.nav-links a.active{color:var(--blue-600);background:var(--blue-50);font-weight:600}
.vx-page{max-width:860px;margin:0 auto;padding:40px 24px 60px;display:flex;flex-direction:column;align-items:center;gap:32px}
.vx-hero{text-align:center}
.vx-hero-title{font-size:2.4rem;font-weight:800;color:var(--blue-900);letter-spacing:-.03em;line-height:1.15}
.vx-hero-title span{color:var(--blue-600)}
.vx-hero-sub{color:var(--gray-500);font-size:1rem;margin-top:8px}
.vx-badges{display:flex;gap:8px;flex-wrap:wrap;justify-content:center;margin-top:16px}
.vx-badge{display:flex;align-items:center;gap:6px;background:var(--white);border:1px solid var(--gray-300);border-radius:20px;padding:5px 14px;font-size:.78rem;font-weight:500;color:var(--gray-700);box-shadow:var(--shadow-sm)}
.badge-dot{width:7px;height:7px;border-radius:50%;background:var(--gray-300)}
.badge-dot.blue{background:var(--blue-500)}
.badge-dot.green{background:var(--green);animation:pulse-dot .9s ease infinite alternate}
@keyframes pulse-dot{from{opacity:.5}to{opacity:1;transform:scale(1.3)}}
.cmd-badge{border-color:rgba(26,115,232,.2);background:var(--blue-50);color:var(--blue-700)}
.vx-orb-wrap{position:relative;width:320px;height:320px;display:flex;align-items:center;justify-content:center}
.vx-ring{position:absolute;border-radius:50%;border:1.5px solid rgba(26,115,232,.18);transition:all .3s}
.r1{width:280px;height:280px}.r2{width:310px;height:310px;border-color:rgba(26,115,232,.1)}.r3{width:320px;height:320px;border-color:rgba(26,115,232,.06)}
.vx-orb-wrap.speaking .r1{animation:ring-pulse 1.2s ease infinite;border-color:rgba(26,115,232,.35)}
.vx-orb-wrap.speaking .r2{animation:ring-pulse 1.2s ease .2s infinite}
.vx-orb-wrap.speaking .r3{animation:ring-pulse 1.2s ease .4s infinite}
.vx-orb-wrap.listening .r1{animation:ring-pulse 2.5s ease infinite;border-color:rgba(22,163,74,.3)}
.vx-orb-wrap.interrupted .r1{border-color:rgba(234,88,12,.35);animation:ring-pulse .8s ease infinite}
@keyframes ring-pulse{0%{transform:scale(1);opacity:1}50%{transform:scale(1.04);opacity:.7}100%{transform:scale(1);opacity:1}}
.vx-orb{position:relative;width:220px;height:220px;border-radius:50%;cursor:pointer;background:linear-gradient(145deg,var(--blue-600),var(--blue-900));box-shadow:0 8px 32px rgba(26,115,232,.35),0 2px 8px rgba(26,115,232,.2),inset 0 1px 0 rgba(255,255,255,.2);transition:transform .15s,box-shadow .15s;overflow:hidden}
.vx-orb:hover{transform:scale(1.03);box-shadow:0 12px 40px rgba(26,115,232,.45)}
.vx-orb.speaking{background:linear-gradient(145deg,#1558c0,var(--blue-900));box-shadow:0 8px 40px rgba(26,115,232,.5);animation:orb-breathe 1.2s ease infinite}
.vx-orb.listening{background:linear-gradient(145deg,#15803d,#166534);box-shadow:0 8px 32px rgba(22,163,74,.4)}
.vx-orb.interrupted{background:linear-gradient(145deg,#c2410c,#9a3412);box-shadow:0 8px 32px rgba(234,88,12,.4)}
@keyframes orb-breathe{0%,100%{transform:scale(1)}50%{transform:scale(1.03)}}
.vx-orb canvas{position:absolute;inset:0;width:100%;height:100%}
.orb-icon{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;pointer-events:none;z-index:2;transition:opacity .3s}
.orb-icon.hidden{opacity:0}
.vx-state{position:absolute;bottom:-36px;left:50%;transform:translateX(-50%);display:flex;align-items:center;gap:7px;white-space:nowrap}
.vx-state-dot{width:8px;height:8px;border-radius:50%;background:var(--gray-300)}
.vx-state-dot.active{background:var(--green);box-shadow:0 0 6px var(--green)}
.vx-state-dot.speaking{background:var(--blue-500);box-shadow:0 0 8px var(--blue-400);animation:pulse-dot .8s ease infinite alternate}
.vx-state-dot.interrupted{background:var(--orange);box-shadow:0 0 6px var(--orange)}
.vx-state-dot.error{background:var(--red)}
.vx-state-txt{font-size:.9rem;font-weight:600;color:var(--gray-700)}
.vx-wake-hint{position:absolute;bottom:-62px;left:50%;transform:translateX(-50%);font-size:.78rem;color:var(--blue-600);white-space:nowrap;background:var(--blue-50);border:1px solid rgba(26,115,232,.2);padding:5px 14px;border-radius:20px;transition:opacity .4s}
.vx-wake-hint.hidden{opacity:0;pointer-events:none}
.vx-controls{display:flex;gap:12px;align-items:center}
.vx-btn{display:flex;align-items:center;gap:8px;padding:12px 28px;border-radius:var(--radius);font-family:var(--font);font-size:.92rem;font-weight:600;border:none;cursor:pointer;transition:all .15s;box-shadow:var(--shadow-sm)}
.vx-btn:disabled{opacity:.4;cursor:not-allowed}
.vx-btn:not(:disabled):hover{transform:translateY(-1px);box-shadow:var(--shadow)}
.vx-btn.start{background:linear-gradient(135deg,var(--blue-600),var(--blue-800));color:var(--white);padding:14px 36px;font-size:1rem;box-shadow:0 4px 16px rgba(26,115,232,.35)}
.vx-btn.start.disconnect{background:linear-gradient(135deg,var(--red),#991b1b);box-shadow:0 4px 16px rgba(220,38,38,.3)}
.vx-btn.mute{background:var(--white);color:var(--gray-700);border:1.5px solid var(--gray-300)}
.vx-btn.mute.muted{background:var(--orange);color:white;border-color:var(--orange)}
.vx-btn.stop{background:var(--white);color:var(--gray-500);border:1.5px solid var(--gray-300)}
.vx-btn.stop:not(:disabled){color:var(--red);border-color:rgba(220,38,38,.4)}
.vx-wave-wrap{width:100%;max-width:600px;background:var(--white);border-radius:var(--radius);padding:8px 16px;box-shadow:var(--shadow-sm);border:1px solid var(--gray-100)}
.vx-conv{width:100%;background:var(--white);border-radius:var(--radius-lg);border:1px solid rgba(26,115,232,.1);box-shadow:var(--shadow);overflow:hidden}
.vx-conv-hdr{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;background:linear-gradient(135deg,var(--blue-50),#e8f0fe);border-bottom:1px solid rgba(26,115,232,.1)}
.vx-conv-title{display:flex;align-items:center;gap:8px;font-size:.82rem;font-weight:700;color:var(--blue-800);text-transform:uppercase;letter-spacing:.06em}
.vx-icon-btn{background:none;border:none;cursor:pointer;color:var(--gray-400);padding:4px 8px;border-radius:6px;transition:all .15s;display:flex;align-items:center}
.vx-icon-btn:hover{color:var(--red);background:rgba(220,38,38,.08)}
.vx-conv-body{height:340px;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:12px}
.vx-conv-body::-webkit-scrollbar{width:4px}
.vx-conv-body::-webkit-scrollbar-thumb{background:var(--gray-300);border-radius:2px}
.vx-empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;color:var(--gray-400);text-align:center;font-size:.9rem;line-height:1.6}
.vx-footer{font-size:.78rem;color:var(--gray-400);display:flex;align-items:center;gap:10px}
.vx-footer-sep{color:var(--gray-300)}
.msg-row{display:flex;gap:10px;align-items:flex-start;animation:msg-in .25s ease}
@keyframes msg-in{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.msg-speaker{font-size:.72rem;font-weight:700;padding:3px 10px;border-radius:20px;white-space:nowrap;flex-shrink:0;margin-top:3px;text-transform:uppercase;letter-spacing:.04em}
.msg-row.assistant .msg-speaker{background:var(--blue-100);color:var(--blue-800)}
.msg-row.user .msg-speaker{background:#dcfce7;color:#166534}
.msg-row.system .msg-speaker{background:var(--gray-100);color:var(--gray-500)}
.msg-row.error .msg-speaker{background:#fee2e2;color:var(--red)}
.msg-text{font-size:.93rem;color:var(--gray-700);line-height:1.6}
.msg-partial{opacity:.7}
.admin-page{max-width:1100px;margin:0 auto;padding:36px 24px}
.modal-overlay{position:fixed;inset:0;background:rgba(13,44,110,.5);display:flex;align-items:center;justify-content:center;z-index:500;backdrop-filter:blur(6px)}
.modal-card{background:var(--white);border-radius:var(--radius-lg);padding:40px;width:400px;box-shadow:var(--shadow-lg);border:1px solid rgba(26,115,232,.1)}
.modal-card h2{font-size:1.3rem;color:var(--blue-900);margin-bottom:6px}
.modal-hint{color:var(--gray-500);font-size:.88rem;margin-bottom:24px}
.admin-header{display:flex;align-items:center;gap:16px;margin-bottom:28px;flex-wrap:wrap}
.admin-header h1{font-size:1.4rem;color:var(--blue-900);flex:1}
.admin-meta{color:var(--gray-500);font-size:.82rem}
.tab-bar{display:flex;gap:4px;border-bottom:2px solid var(--gray-100);margin-bottom:28px}
.tab-btn{background:none;border:none;cursor:pointer;padding:10px 20px;font-family:var(--font);font-size:.9rem;font-weight:600;color:var(--gray-500);border-bottom:2px solid transparent;margin-bottom:-2px;transition:all .15s}
.tab-btn:hover{color:var(--blue-600)}
.tab-btn.active{color:var(--blue-600);border-bottom-color:var(--blue-600)}
.tab-pane{display:none}.tab-pane.active{display:block}
.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}
@media(max-width:720px){.settings-grid{grid-template-columns:1fr}}
.settings-card{background:var(--white);border:1px solid var(--gray-100);border-radius:var(--radius-lg);padding:24px;box-shadow:var(--shadow-sm)}
.settings-card h3{font-size:1rem;color:var(--blue-900);margin-bottom:20px;font-weight:700}
.prompts-layout{display:grid;grid-template-columns:240px 1fr;gap:20px;min-height:520px}
@media(max-width:700px){.prompts-layout{grid-template-columns:1fr}}
.profile-list-panel,.prompt-editor-panel{background:var(--white);border:1px solid var(--gray-100);border-radius:var(--radius-lg);overflow:hidden;box-shadow:var(--shadow-sm)}
.panel-header{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;background:var(--blue-50);font-size:.75rem;font-weight:700;color:var(--blue-800);text-transform:uppercase;letter-spacing:.06em;border-bottom:1px solid rgba(26,115,232,.1)}
.profile-list{overflow-y:auto;max-height:480px}
.profile-item{padding:11px 16px;cursor:pointer;font-size:.9rem;border-bottom:1px solid var(--gray-100);transition:background .12s;display:flex;align-items:center;gap:8px;color:var(--gray-700)}
.profile-item:hover{background:var(--blue-50)}
.profile-item.selected{background:var(--blue-50);color:var(--blue-700);font-weight:600}
.active-dot{width:7px;height:7px;border-radius:50%;background:var(--green);flex-shrink:0}
.inactive-dot{width:7px;height:7px;border-radius:50%;background:var(--gray-300);flex-shrink:0}
.prompt-editor-panel{padding:24px}
.empty-state{color:var(--gray-400);font-size:.9rem;padding:40px 0;text-align:center}
.prompt-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:4px}
.form-group{display:flex;flex-direction:column;gap:6px;margin-bottom:18px}
.form-group label{font-size:.82rem;font-weight:600;color:var(--gray-500);text-transform:uppercase;letter-spacing:.04em}
.form-group label .hint{font-weight:400;text-transform:none;letter-spacing:0;color:var(--gray-400)}
.form-group input,.form-group select,.form-group textarea{background:var(--gray-50);color:var(--gray-900);border:1.5px solid #e5e7eb;border-radius:8px;padding:9px 14px;font-family:var(--font);font-size:.92rem;transition:all .15s;outline:none;resize:vertical}
.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--blue-500);box-shadow:0 0 0 3px rgba(26,115,232,.1);background:var(--white)}
.form-group input[type=range]{padding:4px 0;border:none;background:none;cursor:pointer;accent-color:var(--blue-600)}
.char-counter{font-size:.78rem;color:var(--gray-400);text-align:right;margin-top:4px}
.form-feedback{margin-top:10px;font-size:.85rem;min-height:20px}
.form-feedback.success{color:var(--green)}.form-feedback.error{color:var(--red)}
.alert-error{background:#fee2e2;border:1px solid rgba(220,38,38,.3);color:var(--red);padding:10px 14px;border-radius:8px;margin-bottom:16px;font-size:.88rem}
.btn{display:inline-flex;align-items:center;gap:6px;padding:9px 20px;border-radius:var(--radius);font-family:var(--font);font-size:.9rem;font-weight:600;border:1.5px solid transparent;cursor:pointer;transition:all .15s}
.btn:disabled{opacity:.4;cursor:not-allowed}
.btn-primary{background:var(--blue-600);color:white;border-color:var(--blue-600)}
.btn-primary:hover:not(:disabled){background:var(--blue-700)}
.btn-danger{background:#fee2e2;color:var(--red);border-color:rgba(220,38,38,.3)}
.btn-accent{background:#fff7ed;color:var(--orange);border-color:rgba(234,88,12,.3)}
.btn-outline{background:transparent;color:var(--gray-500);border-color:var(--gray-300)}
.btn-outline:hover{color:var(--gray-700)}
.btn.full-width{width:100%;justify-content:center}
.btn-icon{background:none;border:none;cursor:pointer;color:var(--gray-400);font-size:1rem;padding:4px 8px;border-radius:4px;transition:all .15s}
.btn-icon:hover{color:var(--gray-700);background:var(--gray-100)}
.toggle-row{display:flex;align-items:flex-start;gap:12px}
.toggle-switch{position:relative;display:inline-block;width:44px;height:24px;flex-shrink:0;margin-top:2px}
.toggle-switch input{opacity:0;width:0;height:0}
.toggle-slider{position:absolute;inset:0;background:var(--gray-300);border-radius:24px;cursor:pointer;transition:all .2s}
.toggle-slider::before{content:'';position:absolute;width:18px;height:18px;left:3px;bottom:3px;background:white;border-radius:50%;transition:all .2s}
.toggle-switch input:checked+.toggle-slider{background:var(--green)}
.toggle-switch input:checked+.toggle-slider::before{transform:translateX(20px)}
.toggle-label{font-size:.88rem;color:var(--gray-700);line-height:1.5}
.toggle-label code{background:var(--gray-100);padding:1px 5px;border-radius:4px;font-family:var(--mono);font-size:.8rem;color:var(--blue-700)}

/* ════════════════════════════════════════════════════════════════════════════
   DASHBOARD UI
════════════════════════════════════════════════════════════════════════════ */
.dash-page{max-width:1400px;margin:0 auto;padding:24px}
.dash-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}
.stat-card{background:var(--white);border-radius:var(--radius-lg);padding:20px 24px;box-shadow:var(--shadow);border-left:4px solid;text-align:center}
.stat-card.blue{border-color:var(--blue-600)}.stat-card.green{border-color:var(--green)}.stat-card.orange{border-color:var(--orange)}.stat-card.purple{border-color:#7c3aed}
.stat-num{font-size:2rem;font-weight:800;color:var(--blue-900)}.stat-lbl{font-size:.8rem;color:var(--gray-500);text-transform:uppercase;letter-spacing:.05em;margin-top:4px}
.dash-layout{display:grid;grid-template-columns:280px 1fr 280px;gap:16px}
.dash-panel{background:var(--white);border-radius:var(--radius-lg);border:1px solid rgba(26,115,232,.1);box-shadow:var(--shadow);overflow:hidden}
.dash-panel.grow{min-height:500px}
.panel-hdr{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:linear-gradient(135deg,var(--blue-50),#e8f0fe);border-bottom:1px solid rgba(26,115,232,.1);font-size:.82rem;font-weight:700;color:var(--blue-800);text-transform:uppercase;letter-spacing:.06em}
.live-badge{background:#ef4444;color:white;font-size:.7rem;padding:2px 8px;border-radius:20px;animation:pulse-dot .8s ease infinite alternate}
.call-badge{background:var(--blue-100);color:var(--blue-800);font-size:.78rem;padding:3px 10px;border-radius:20px}
.alert-count{background:var(--gray-200);color:var(--gray-700);font-size:.78rem;padding:2px 8px;border-radius:20px;min-width:24px;text-align:center}
.alert-count.has-alerts{background:#ef4444;color:white}
.call-list{overflow-y:auto;max-height:500px}
.call-card{padding:12px 14px;border-bottom:1px solid var(--gray-100);cursor:pointer;transition:background .12s}
.call-card:hover{background:var(--blue-50)}.call-card.selected{background:var(--blue-50);border-left:3px solid var(--blue-600)}
.call-card.flagged{border-left:3px solid #ef4444;background:#fff5f5}
.cc-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}
.cc-caller{font-weight:600;font-size:.88rem;color:var(--gray-900)}
.cc-dur{font-size:.78rem;color:var(--gray-500);font-variant-numeric:tabular-nums}
.cc-mid{display:flex;align-items:center;gap:6px;margin-bottom:4px}
.cc-last{font-size:.78rem;color:var(--gray-500);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.transcript-body{height:420px;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}
.transcript-meta{display:flex;align-items:center;gap:10px;padding:8px 14px;background:var(--gray-50);border-bottom:1px solid var(--gray-100);font-size:.8rem;color:var(--gray-600);flex-wrap:wrap}
.tline{animation:msg-in .2s ease}
.tline.user .tline-role{background:#dcfce7;color:#166534}
.tline.bot .tline-role{background:var(--blue-100);color:var(--blue-800)}
.tline.agent .tline-role{background:#fef3c7;color:#92400e}
.tline.system .tline-role{background:var(--gray-100);color:var(--gray-500)}
.tline-meta{display:flex;align-items:center;gap:8px;margin-bottom:3px}
.tline-role{font-size:.7rem;font-weight:700;padding:2px 8px;border-radius:20px;text-transform:uppercase}
.tline-time{font-size:.72rem;color:var(--gray-400)}
.tline-text{font-size:.9rem;color:var(--gray-800);line-height:1.5;padding-left:4px}
.tline-flag{font-size:.72rem;background:#fee2e2;color:#ef4444;padding:1px 6px;border-radius:4px}
.tline.flagged-line .tline-text{background:#fff5f5;padding:4px 8px;border-radius:4px;border-left:2px solid #ef4444}
.alert-list{overflow-y:auto;max-height:500px;padding:8px}
.alert-item{margin-bottom:8px;padding:10px 12px;border-radius:8px;border-left:3px solid}
.alert-item.critical{background:#fff1f2;border-color:#e11d48}.alert-item.high{background:#fff7ed;border-color:#ea580c}.alert-item.medium{background:#fefce8;border-color:#ca8a04}
.alert-top{display:flex;align-items:center;gap:6px;margin-bottom:4px}
.alert-type{font-size:.82rem;font-weight:600;color:var(--gray-800);flex:1}
.alert-sev{font-size:.7rem;font-weight:700;padding:1px 6px;border-radius:4px;text-transform:uppercase}
.alert-sev.critical{background:#e11d48;color:white}.alert-sev.high{background:#ea580c;color:white}.alert-sev.medium{background:#ca8a04;color:white}
.alert-snip{font-size:.8rem;color:var(--gray-600);font-style:italic;margin-bottom:3px}
.alert-time{font-size:.72rem;color:var(--gray-400)}
.alerts-panel{max-height:540px}
.cat-badge{background:var(--blue-100);color:var(--blue-800);font-size:.72rem;font-weight:600;padding:2px 8px;border-radius:10px}
.cat-badge.sm{font-size:.68rem;padding:1px 6px}
.sent-badge{font-size:.75rem;padding:2px 8px;border-radius:10px}
.sent-badge.positive{background:#dcfce7;color:#166534}.sent-badge.negative{background:#fee2e2;color:#991b1b}.sent-badge.neutral{background:var(--gray-100);color:var(--gray-600)}
.sent-badge.sm{font-size:.68rem;padding:1px 6px}
.sec-flag{font-size:.72rem;background:#fee2e2;color:#ef4444;padding:1px 6px;border-radius:4px}
.safe-badge{font-size:.72rem;background:#dcfce7;color:#166534;padding:1px 6px;border-radius:4px}
.calls-table{width:100%;border-collapse:collapse;font-size:.85rem}
.calls-table th{padding:10px 14px;text-align:left;font-size:.72rem;font-weight:700;color:var(--gray-500);text-transform:uppercase;letter-spacing:.05em;border-bottom:2px solid var(--gray-100)}
.calls-table td{padding:10px 14px;border-bottom:1px solid var(--gray-100);color:var(--gray-700)}
.calls-table tr:hover td{background:var(--blue-50)}
.calls-table tr.flagged-row td{background:#fff5f5}
.empty-dash{color:var(--gray-400);font-size:.88rem;padding:24px;text-align:center}
.empty-queue{color:var(--gray-400);font-size:.82rem;padding:8px 0}

/* ════════════════════════════════════════════════════════════════════════════
   ASSOCIATE UI
════════════════════════════════════════════════════════════════════════════ */
.assoc-page{max-width:1400px;margin:0 auto;padding:20px}
.assoc-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:16px;flex-wrap:wrap;gap:12px}
.assoc-title{font-size:1.6rem;font-weight:800;color:var(--blue-900)}.assoc-title span{color:var(--blue-600)}
.assoc-sub{font-size:.85rem;color:var(--gray-500);margin-top:4px}
.assoc-status{display:flex;align-items:center;gap:8px;font-size:.85rem;color:var(--gray-600)}
.conn-dot{width:10px;height:10px;border-radius:50%}
.conn-dot.online{background:var(--green);box-shadow:0 0 6px var(--green)}.conn-dot.offline{background:var(--red)}
.assoc-queue-bar{display:flex;align-items:center;gap:12px;margin-bottom:16px;background:var(--white);padding:10px 16px;border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--gray-100)}
.queue-label{font-size:.72rem;font-weight:700;color:var(--gray-500);text-transform:uppercase;letter-spacing:.06em;white-space:nowrap}
.queue-bar{display:flex;gap:8px;flex-wrap:wrap;flex:1}
.queue-chip{display:flex;align-items:center;gap:8px;padding:6px 12px;border-radius:20px;border:1.5px solid var(--gray-200);background:var(--gray-50);cursor:pointer;font-size:.8rem;font-weight:500;color:var(--gray-700);transition:all .15s}
.queue-chip:hover{border-color:var(--blue-400);background:var(--blue-50)}.queue-chip.active{border-color:var(--blue-600);background:var(--blue-50);color:var(--blue-800)}
.queue-chip.flagged{border-color:#ef4444;background:#fff5f5}
.qc-dur{font-size:.72rem;color:var(--gray-500);font-variant-numeric:tabular-nums}.qc-alert{font-size:.75rem}
.assoc-layout{display:grid;grid-template-columns:1fr 360px;gap:16px}
.assoc-panel{background:var(--white);border-radius:var(--radius-lg);border:1px solid rgba(26,115,232,.1);box-shadow:var(--shadow);overflow:hidden;margin-bottom:16px}
.transcript-panel{height:calc(100vh - 260px)}
.assoc-transcript{height:calc(100% - 52px);overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}
.caller-info{display:flex;align-items:center;gap:8px;font-size:.82rem;flex-wrap:wrap}
.translate-btn{margin-left:auto;padding:4px 10px;border-radius:14px;font-size:.72rem;font-weight:600;border:1px solid rgba(26,115,232,.3);background:var(--blue-50);color:var(--blue-700);cursor:pointer;transition:all .15s}
.translate-btn:hover{background:var(--blue-100,#dbeafe)}
.translate-btn.on{background:var(--blue-600);color:white;border-color:var(--blue-600)}
.translate-panel{border-bottom:1px solid var(--gray-100);background:#fafbff;padding:10px 14px}
.translate-config{display:flex;align-items:center;gap:14px;flex-wrap:wrap;font-size:.78rem;color:var(--gray-600)}
.translate-config label{display:flex;align-items:center;gap:5px}
.translate-config select{padding:3px 6px;border-radius:6px;border:1px solid var(--gray-300);font-size:.78rem}
.translate-check{cursor:pointer;user-select:none}
.translate-enable-btn,.translate-disable-btn{padding:5px 12px;border-radius:8px;font-size:.78rem;font-weight:600;border:none;cursor:pointer}
.translate-enable-btn{background:var(--blue-600);color:white}
.translate-disable-btn{background:var(--gray-100);color:var(--gray-600)}
.translate-status-row{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}
.translate-lang-badge{font-size:.75rem;font-weight:600;color:var(--blue-700);background:var(--blue-50);padding:3px 10px;border-radius:12px}
.translate-log{max-height:180px;overflow-y:auto;display:flex;flex-direction:column;gap:6px;margin-bottom:8px}
.translate-line{padding:8px 10px;border-radius:8px;background:white;border:1px solid var(--gray-100);font-size:.8rem}
.translate-line.user{border-left:3px solid var(--blue-600)}
.translate-line.agent{border-left:3px solid #16a34a}
.translate-line .tl-original{color:var(--gray-500);font-style:italic;margin-bottom:2px}
.translate-line .tl-translated{color:var(--gray-800);font-weight:500}
.translate-line .tl-meta{font-size:.68rem;color:var(--gray-400);margin-top:3px}
.translate-input-row{display:flex;gap:6px}
.translate-input-row input{flex:1;padding:7px 10px;border-radius:8px;border:1px solid var(--gray-300);font-size:.8rem}
#translateMicBtn{border:1px solid var(--gray-300);background:white;border-radius:8px;padding:6px 10px;cursor:pointer}
#translateMicBtn.listening{background:#fee2e2;border-color:#e11d48;animation:pulse-dot .6s ease infinite alternate}
.translate-input-row button:last-child{padding:6px 14px;border-radius:8px;border:none;background:var(--blue-600);color:white;font-size:.78rem;font-weight:600;cursor:pointer}
.assoc-right{display:flex;flex-direction:column;gap:0}
.suggestion-panel{border-bottom:none;border-radius:var(--radius-lg) var(--radius-lg) 0 0}
.sugg-tabs{display:flex;gap:4px;padding:8px 8px 0;overflow-x:auto;border-bottom:1px solid var(--gray-100)}
.sugg-tab{flex:none;padding:7px 12px;border-radius:8px 8px 0 0;font-size:.78rem;font-weight:600;color:var(--gray-500);background:var(--gray-50);border:1px solid var(--gray-100);border-bottom:none;cursor:pointer;white-space:nowrap;transition:all .15s;position:relative}
.sugg-tab:hover{color:var(--gray-700);background:var(--gray-100)}
.sugg-tab.active{color:var(--blue-700);background:var(--white);border-color:rgba(26,115,232,.25);margin-bottom:-1px;padding-bottom:8px}
.sugg-tab.security{color:#991b1b}
.sugg-tab.security.active{color:#991b1b;background:#fff1f2;border-color:rgba(225,29,72,.3)}
.sugg-tab .tab-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:var(--blue-600);margin-left:6px;vertical-align:middle}
.sugg-tab.security .tab-dot{background:#e11d48}
.suggestion-box{padding:22px;min-height:520px;max-height:850px;overflow-y:auto;font-size:1rem;line-height:1.7;transition:background .3s}
.suggestion-box.has-suggestion{background:#f0fdf4}
.suggestion-text{font-size:.9rem;color:var(--gray-800);line-height:1.6;font-weight:500}
.suggestion-placeholder{font-size:.85rem;color:var(--gray-400);font-style:italic}
.suggestion-meta{display:flex;align-items:center;gap:8px;padding:8px 16px;border-top:1px solid var(--gray-100);font-size:.75rem;color:var(--gray-500)}
.ai-badge{background:var(--blue-600);color:white;font-size:.68rem;padding:2px 8px;border-radius:10px}
.conf-badge{padding:1px 8px;border-radius:10px;font-size:.72rem;font-weight:700}
.conf-badge.high{background:#dcfce7;color:#166534}.conf-badge.medium{background:#fef9c3;color:#854d0e}.conf-badge.low{background:#fee2e2;color:#991b1b}
.security-panel{border-radius:0;border-top:1px solid var(--gray-100)}
.security-log{padding:8px;max-height:200px;overflow-y:auto}
.sec-badge{font-size:.75rem;padding:2px 10px;border-radius:20px;font-weight:600}
.sec-badge.safe{background:#dcfce7;color:#166534}.sec-badge.danger{background:#fee2e2;color:#ef4444;animation:pulse-dot .5s ease infinite alternate}
.sec-item{padding:10px 12px;border-radius:8px;margin-bottom:6px;border-left:3px solid}
.sec-item.critical{background:#fff1f2;border-color:#e11d48}.sec-item.high{background:#fff7ed;border-color:#ea580c}.sec-item.medium{background:#fefce8;border-color:#ca8a04}
.sec-top{display:flex;align-items:center;gap:6px;margin-bottom:3px}
.sec-icon{font-size:1rem}.sec-label{font-size:.82rem;font-weight:600;color:var(--gray-800);flex:1}
.sec-sev{font-size:.68rem;font-weight:700;padding:1px 5px;border-radius:4px;text-transform:uppercase}
.sec-sev.critical{background:#e11d48;color:white}.sec-sev.high{background:#ea580c;color:white}.sec-sev.medium{background:#ca8a04;color:white}
.sec-snippet{font-size:.78rem;color:var(--gray-600);font-style:italic;margin-bottom:2px}
.sec-time{font-size:.7rem;color:var(--gray-400)}
.actions-panel{border-radius:0 0 var(--radius-lg) var(--radius-lg);border-top:1px solid var(--gray-100)}
.quick-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:12px}
.qa-btn{padding:9px 12px;border-radius:8px;font-family:var(--font);font-size:.82rem;font-weight:600;border:1.5px solid;cursor:pointer;transition:all .15s;text-align:center}
.qa-btn:hover{transform:translateY(-1px);box-shadow:var(--shadow-sm)}
.qa-btn.escalate{background:#fff7ed;color:#ea580c;border-color:rgba(234,88,12,.3)}
.qa-btn.kb{background:var(--blue-50);color:var(--blue-700);border-color:rgba(26,115,232,.3)}
.qa-btn.hold{background:var(--gray-50);color:var(--gray-700);border-color:var(--gray-300)}
.qa-btn.resolved{background:#f0fdf4;color:#166534;border-color:rgba(22,163,74,.3)}
.qa-btn.security{background:#fff1f2;color:#e11d48;border-color:rgba(225,29,72,.3)}
.qa-btn.transfer{background:#faf5ff;color:#7c3aed;border-color:rgba(124,58,237,.3)}
@keyframes flash{0%{opacity:1}50%{opacity:.4}100%{opacity:1}}
.flash{animation:flash .4s ease}

/* Navbar additions */
.nav-links a[href*="dashboard"],.nav-links a[href*="associate"]{font-size:.82rem}

/* ── Warm Handoff Panel ─────────────────────────────────────────────────── */
.handoff-panel{margin:12px;padding:14px;background:linear-gradient(135deg,#faf5ff,#ede9fe);border-radius:10px;border:1.5px solid rgba(124,58,237,.2)}
.handoff-title{font-size:.82rem;font-weight:700;color:#7c3aed;margin-bottom:2px}
.handoff-sub{font-size:.72rem;color:#a78bfa;margin-bottom:10px}
.handoff-input-wrap{margin-bottom:6px}
.handoff-input{width:100%;border:1.5px solid rgba(124,58,237,.3);border-radius:8px;padding:8px 10px;font-family:var(--font);font-size:.85rem;outline:none;box-sizing:border-box;background:white}
.handoff-input:focus{border-color:#7c3aed;box-shadow:0 0 0 3px rgba(124,58,237,.1)}
.handoff-msg{width:100%;border:1.5px solid rgba(124,58,237,.2);border-radius:8px;padding:8px 10px;font-family:var(--font);font-size:.78rem;outline:none;resize:none;box-sizing:border-box;background:white;color:var(--gray-700);line-height:1.4}
.handoff-msg:focus{border-color:#7c3aed}
.handoff-msg-wrap{margin-bottom:8px}
.handoff-btn{width:100%;background:linear-gradient(135deg,#7c3aed,#6d28d9);color:white;border:none;border-radius:8px;padding:10px;font-family:var(--font);font-size:.85rem;font-weight:600;cursor:pointer;margin-top:4px;transition:all .15s}
.handoff-btn:hover{transform:translateY(-1px);box-shadow:0 4px 12px rgba(124,58,237,.3)}
.handoff-btn:disabled{background:var(--gray-300);cursor:not-allowed;transform:none}
.handoff-status{margin-top:8px;padding:8px 10px;border-radius:8px;font-size:.8rem}
.handoff-status.success{background:#f0fdf4;color:#166534;border:1px solid #bbf7d0}
.handoff-status.error{background:#fff1f2;color:#e11d48;border:1px solid #fecdd3}
.handoff-status.loading{background:#faf5ff;color:#7c3aed;border:1px solid #ddd6fe}
.monitoring-badge{background:#7c3aed;color:white;font-size:.7rem;padding:2px 8px;border-radius:20px;animation:pulse-dot .8s ease infinite alternate}

/* ── AI Suggestion Formatting ────────────────────────────────────────────── */
.ai-suggestion   { background:linear-gradient(135deg,#f0fdf4,#dcfce7) !important }
.sec-suggestion  { background:linear-gradient(135deg,#fff1f2,#fee2e2) !important }
.sugg-formatted  { font-size:.88rem;line-height:1.6;color:var(--gray-800) }
.sugg-section-title { font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--blue-700);margin:8px 0 3px;padding-top:6px;border-top:1px solid rgba(26,115,232,.1) }
.sugg-section-title:first-child { border-top:none;margin-top:0;padding-top:0 }
.sugg-action { color:var(--gray-900);font-weight:500 }
.sugg-steps  { color:var(--gray-800) }
.sugg-notes  { color:var(--gray-600);font-style:italic }
.sugg-security { color:#991b1b;font-weight:600;font-size:.88rem;line-height:1.6 }
/* History items */
.hist-item   { padding:6px 8px;background:var(--gray-50);border-radius:6px;border:1px solid var(--gray-100) }
.hist-time   { font-size:.68rem;color:var(--gray-400);margin-bottom:2px }
.hist-text   { font-size:.78rem;color:var(--gray-600) }

/* ── Call Summary Modal (Dashboard) ──────────────────────────────────────── */
.summary-btn{font-size:.68rem;font-weight:600;padding:3px 9px;border-radius:8px;border:1px solid rgba(26,115,232,.25);background:var(--white);color:var(--blue-700);cursor:pointer;transition:all .12s}
.summary-btn:hover{background:var(--blue-50);border-color:var(--blue-500)}
.summary-modal-overlay{position:fixed;inset:0;background:rgba(13,44,110,.35);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;z-index:1000;animation:fade-in .15s ease}
.summary-modal{width:92%;max-width:520px;max-height:80vh;background:var(--white);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);overflow:hidden;display:flex;flex-direction:column;animation:modal-pop .18s ease}
.summary-modal-hdr{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;background:linear-gradient(135deg,var(--blue-600),var(--blue-800));color:var(--white);font-weight:700;font-size:.95rem}
.summary-modal-close{background:rgba(255,255,255,.15);border:none;color:var(--white);width:28px;height:28px;border-radius:8px;cursor:pointer;font-size:.9rem;line-height:1;transition:background .12s}
.summary-modal-close:hover{background:rgba(255,255,255,.28)}
.summary-modal-body{padding:20px;overflow-y:auto}
.summary-meta{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:14px;padding-bottom:14px;border-bottom:1px solid var(--gray-100)}
.summary-meta .live-badge{background:#fee2e2;color:#dc2626;font-size:.68rem;font-weight:700;padding:2px 8px;border-radius:10px;animation:pulse-dot .9s ease infinite alternate}
.summary-text{font-size:.9rem;line-height:1.7;color:var(--gray-800);white-space:pre-line}
.summary-loading{color:var(--gray-500);font-size:.88rem;text-align:center;padding:24px 0}
@keyframes fade-in{from{opacity:0}to{opacity:1}}
@keyframes modal-pop{from{opacity:0;transform:scale(.96) translateY(6px)}to{opacity:1;transform:scale(1) translateY(0)}}
.summary-section-title{font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--blue-700);margin:10px 0 3px;padding-top:8px;border-top:1px solid rgba(26,115,232,.1)}
.summary-section-title:first-child{border-top:none;margin-top:0;padding-top:0}
.summary-section-text{font-size:.88rem;line-height:1.6;color:var(--gray-800)}

/* ── Nav: signed-in user + logout ────────────────────────────────────────── */
.nav-user{display:flex;align-items:center;gap:10px}
.nav-user-name{font-size:.82rem;font-weight:600;color:var(--gray-600)}
.nav-logout-btn{font-size:.8rem;font-weight:600;padding:6px 14px;border-radius:8px;border:1px solid rgba(26,115,232,.2);background:var(--white);color:var(--blue-700);cursor:pointer;transition:all .15s}
.nav-logout-btn:hover{background:var(--blue-50);border-color:var(--blue-500)}

/* ── Placeholder pages (Engage AI, Expert Co-Resolve) ────────────────────── */
.placeholder-page{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:60vh;text-align:center;padding:40px}
.placeholder-icon{font-size:3rem;margin-bottom:16px;opacity:.7}
.placeholder-page h1{font-size:1.6rem;color:var(--gray-800);margin-bottom:8px}
.placeholder-page p{color:var(--gray-500);font-size:.95rem}

/* ── Nav dropdown menus (Voice AI / Chat AI groups) ──────────────────────── */
.nav-dropdown{position:relative}
.nav-dropdown>.nav-dropdown-trigger{display:flex;align-items:center;gap:6px;color:var(--gray-500);text-decoration:none;padding:7px 14px;border-radius:8px;font-size:.88rem;font-weight:500;cursor:pointer;background:none;border:none;font-family:inherit;transition:all .15s}
.nav-dropdown>.nav-dropdown-trigger:hover,.nav-dropdown.open>.nav-dropdown-trigger{color:var(--blue-600);background:var(--blue-50)}
.nav-dropdown-trigger .chev{font-size:.65rem;transition:transform .15s}
.nav-dropdown.open .chev{transform:rotate(180deg)}
.nav-dropdown-menu{position:absolute;top:calc(100% + 6px);left:0;min-width:220px;background:var(--white);border-radius:12px;box-shadow:var(--shadow-lg);border:1px solid var(--gray-100);padding:6px;display:none;z-index:200}
.nav-dropdown.open .nav-dropdown-menu{display:block}
.nav-dropdown-menu a{display:flex;align-items:center;gap:8px;padding:9px 12px;border-radius:8px;color:var(--gray-700);text-decoration:none;font-size:.86rem;font-weight:500;transition:all .12s}
.nav-dropdown-menu a:hover{background:var(--blue-50);color:var(--blue-600)}
.nav-dropdown-menu a.active{background:var(--blue-50);color:var(--blue-600);font-weight:700}
.nav-dropdown-menu a.coming-soon{opacity:.6}
.nav-dropdown-menu a.coming-soon .soon-badge{margin-left:auto;font-size:.62rem;font-weight:700;color:var(--gray-400);background:var(--gray-100);padding:2px 6px;border-radius:6px}